The following delivery options are available at the checkout
RM24 Tracked: Delivery takes place 1-2 days after dispatch date, although 99% of orders are delivered the next day. Cost is £5.00 (plus VAT).
RM48 Tracked: Delivery takes place 2-3 days after dispatch date. Cost is £3.33 (plus VAT)
Safe Place Option: If you would like your parcel left in a safe place if you are not home (outbuilding etc), you may do so at your own risk, by adding a note to your order
IF YOUR PARCEL ARRIVES DAMAGED OR SHOWING SIGNS OF LEAKAGE, PLEASE DO NOT ACCEPT THE PARCEL AS WE CANNOT ACCEPT CLAIMS FOR DAMAGED PARCELS ONCE YOU HAVE ACCEPTED THE DAMAGED PARCEL FROM THE COURIER.
We take care to package your products so they arrive with you undamaged, however if your parcel is intact, but the products inside arrive damaged, please notify us by email to email@example.com within 72 hours of the parcel being received, to advise us that you would like to make a claim for damages.
Please advise us of the damages and include a photograph of each damaged item, plus a photograph of the inside and outside of the delivery box. If photographs are not provided, no claim will be accepted. Until a claim for damages is concluded, please retain all of the packaging (including the box/filling) and the damaged item/s. If damaged items/box/filling are disposed of prior to the conclusion of a claim, then the claim will be closed without refund or replacement.
If requested, you will need to return damaged items to us before we provide a replacement. The damaged items must be returned to us within 14 days of us requesting it. Please use an appropriate delivery service as the damaged products remain your responsibility until they are received by us.
If we do not receive returned items, they will not be refunded or replaced.